Thank you for shopping with us. We are committed to delivering your order safely and on time.
1. Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next business day.
2. Shipping Time
Standard delivery: 3–7 business days
Express delivery (if available): 1–3 business days
Delivery times are estimates and may vary depending on your location and courier service.
3. Shipping Charges
Shipping fees are calculated at checkout based on the delivery location and order size.
Free shipping may be available on qualifying orders, as advertised.
4. Order Tracking
Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number (if applicable).
5. Delivery Delays
While we strive to deliver orders on time, delays may occur due to weather conditions, public holidays, customs, or courier-related issues. We appreciate your patience and understanding.
6. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.
7. Damaged or Lost Shipments
If your order arrives damaged or is lost during transit, please contact us within 48 hours of delivery or the expected delivery date. We will work with the courier to resolve the issue.
8. International Shipping
International shipping is available to selected countries (if applicable).
Customers are responsible for any customs duties, taxes, or import fees charged by their local authorities.
9. Contact Us If you have any questions about your shipment or delivery, please contact our customer support team through our email, phone, or website contact form. We are happy to assist you.